Refund policy
At Triple Deke Coffee, we are dedicated to delivering fresh, high-quality coffee right to your door. Because our coffee is roasted and ground to order, and for strict food safety reasons, we have specific guidelines regarding returns and refunds.
1. Coffee Goods:
Because coffee grounds/teas are a perishable and consumable product, we do not accept physical returns on any product.
We cannot restock or resell coffee once it has been shipped. However, your satisfaction is our priority. If you are unhappy with your coffee, please reach out to us within 14 days of receiving your order and we will do our best to to make it right by offering a coupon code to try a new product at a discounted rate.
2. Damaged, defective, or incorrect items:
If your order arrives damaged, defective, or if you receive the wrong item entirely, we will gladly issue a full refund or send a free replacement.
To resolve the issue, please contact us within 7 days of delivery at tripledekecoffee@gmail.com with the following information:
- Your full name and order number
- A clear description of the issue
- Clear photos of the damaged product and the packaging
Note: Do not throw away the damaged item or packaging until you have taken photos as we need those to process a claim with our dropshipping and shipping partners.
3. Lost or missing packages
If your tracking information shows that your package was delivered, but you cannot find it, please check with your neighbors and your local post office. If the package is officially declared lost in transit by the carrier, we will issue a replacement order at no additional cost to you.
Because we are a small business, we cannot be held responsible for packages that are stolen after they have been confirmed delivered by the carrier or for packages lost due to an incorrect shipping address provided by the customer at checkout.